OnBerry Health Inc.

Privacy Policy

Last Updated: May 27, 2024

OnBerry Health Inc. respects your privacy and the protection of your personal information. This privacy notice (“Privacy Policy”) will inform you as to how we handle your personal information when you apply for, use, or otherwise interact with our websites, platforms, applications, products or services (collectively, “Services”)

This Privacy Policy contains important information about your personal rights to privacy. Please read it carefully to understand how we use your personal information. If you do not agree with our policies and practices, you have the choice to not use our OnBerry Services. By using any of our Services, including our electronic medical records portal, you consent to our handling of your personal information as set out in this Privacy Policy.

This Privacy Policy is divided into the following sections.

  • Information About Us
  • Obtaining And Withdrawing Your Consent
  • What Personal Information Do We Collect About You?
  • How Do We Collect Your Personal Information?
  • Why Do We Collect And Use Your Personal Information?
  • To Whom Do We Disclose Your Personal Information?
  • International Transfers
  • Protection Of Your Personal Information
  • How Long Will We Retain Your Personal Information?
  • Rights To Your Personal Information
  • Links To Other Websites
  • Changes To This Privacy Policy

Information About Us

Any questions about: access to personal information; rectification of personal information; our collection, use, and disclosure of personal information; or this Privacy Policy, may be directed to our person in charge of the protection of personal information at the contact information below.

Mail: OnBerry Health Inc.

Address: 300-1788 West Broadway, Vancouver BC V6J 1Y1

Email: support@onberry.com

Phone: 1-778-800-8453

Obtaining And Withdrawing Your Consent

By submitting personal information to OnBerry Health Inc., or our service providers or agents (collectively referred to as the Company, “we”, “us” or “our” in this Privacy Policy), you agree that we may collect, use, and disclose such personal information in accordance with this Privacy Policy and as permitted or required by law. If you provide us with the personal information of another individual, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use, and disclose such personal information for the purposes outlined in this Privacy Policy.

Subject to legal and contractual requirements, you may refuse or withdraw your consent to our use or disclosure of your personal information at any time by contacting us. However, please note that if you withdraw your consent, we may not be able to provide you with certain services or information that may be of value to you.

The Services are not targeted or directed at individuals under the legal age of majority under applicable law. No one under the legal age of majority under applicable law may use the Services or provide any personal information to us. If you believe we might have any information from or about an individual under the legal age of majority under applicable law, please contact us. We will take steps to delete that information as soon as possible.

What Personal Information Do We Collect About You?

For the purpose of this Privacy Policy, “personal information” includes any information which relates to a natural person and allows that person to be identified directly, or indirectly in combination with other information. It does not include personal information where all references to the identity of the relevant individual have been removed (i.e., anonymous personal information).

We may collect, use, store, and transfer the following categories of personal information about you:

Identity personal information
  • This includes your first name, last name, preferred name, and title.

Contact personal information

  • This includes your email, address, postal code, and telephone numbers.

Financial information

  • This includes information regarding your bank account (e.g., financial institution, account type, routing number, and account number) and credit/debit card details (including card type, card number, security number, and expiry date).

Personal health information - This means identifying information about:

  • your physical or mental health, including information about your family’s health history, allergies or dietary restrictions, medication schedule, functional limitations, emergency contacts, care preferences, hobbies and lifestyle;
  • your health care providers;
  • your health care needs and health care plan;
  • other information collected by the Company to provide you with the Services.

Technical personal information

  • This includes internet protocol (IP) address and geolocation information, cookies, and other technology on the devices you use to access our website.

Internet activity information

  • This includes browsing history, search history, and interactions with our website.

Communications

  • This includes messages, requests, opinions, complaints, evaluations, questions, or comments that you provide to us, as well as the content of your message.

Derived or linked information

  • This means inferences drawn from the above information about your predicted characteristics and preferences, and other information about you that is linked to the personal information above.

Please note that the types of personal information we collect from you will vary on a case-by-case basis, depending on the capacity in which you are using our Services (e.g., as a client, job applicant, or website user).

How Do We Collect Your Personal Information?

We use different methods to collect personal information from and about you including through:

Direct interactions

You may give us your personal information by corresponding with us. This includes personal information you provide when you: (a) apply for or use our Services; (b) contact us through forms on our website; (c) contact us by any means for any other reason; (d) complete a client intake form; (e) submit information through the electronic medical records portal; (f) attend an in-person or remote consultation with a Company representative, contractor, consultant or third party provider; or (g) voluntarily provide us with your personal information.

Third parties and other publicly available sources

We may receive information about you from healthcare providers and organizations, service providers (such as insurance companies, payment processors, survey providers, and technology platforms and providers, including cloud services providers), and from third parties that you have permitted to release information to us. We also may receive information about you from publicly available sources, such as social media platforms.

Automated technologies and interactions

As you interact with our website, we may automatically collect technical personal information and internet activity information about your equipment and browsing actions and patterns. We collect this information by using cookies, pixels, server logs, and other similar technologies. We may also receive technical personal information about you if you visit other websites employing our cookies.

A cookie is a small text file that may be stored on your computer when you access our website. You are free to accept or decline cookies at any time, but by doing so, you may not be able to use certain features on our website or take full advantage of all our offerings. Check the “Help” menu of your browser to learn how to change your cookie preferences.

Why Do We Collect And Use Your Personal Information?

We may use your personal information for the purposes for which it was collected, as set out in this Privacy Policy, for other purposes permitted or required by law, or for other purposes with your consent.

We may use the information collected for the following purposes:

Provide our Services to you

  • Process payments and transactions.
  • Verify your identity and/or evaluate your eligibility for the Services.
  • Communication with you and Company representatives or third party providers about appointments and health-related information.
  • Administering our electronic medical records portal.
  • Providing in-person or remote consultations.

Facilitate your requests

  • Fulfill the purposes for which you provided us with your information or that were described when it was collected.
  • Facilitate requests that you have made, including for electronic content (e.g., newsletters).

Manage and improve our Services

  • Present, operate, maintain, enhance, and provide all of the features of our Services.
  • Research, analyze, develop, manage, protect, and improve our Services.

Personalize your experiences

  • Understand your needs, the suitability of our Services, and assess future needs.
  • Market, advertise, and promote our Services.
  • Provide you with targeted advertisements or marketing communications that we believe may be of interest to you, including through our use of tools such as Google Analytics to help us understand how our clients use our websites and Services.
  • Keep you informed about our Services, including notifying you about updates to our Services.
  • Understand and analyze the usage trends, behaviours, and preferences of our users to improve the Services and to develop new features and functionality.

Communicate with you

  • Provide you support, respond to your inquiries, and offer customer service.
  • Send you notices and updates.
  • Share new products, offers, promotions, or other information in which you may be interested.

Manage our operational requirements

  • Manage our day-to-day organizational and operational needs.
  • Establish and maintain communication with service providers.
  • Ensure our website functions properly.

Compliance and protection

  • Protect our website, employees, contractors, or operations.
  • Prevent or investigate fraud, illegal or prohibited activities, and security issues or breaches (including to mitigate denial-of-service attacks to our website).
  • Enforce any agreements between you and us.
  • Comply with any applicable laws, legal processes, and our contractual obligations.

Derived purposes

  • Fulfill other purposes related to any of the above.
  • For any other reason provided to you in connection with our Services.

To Whom Do We Disclose Your Personal Information?

Other than as provided below, the Company does not disclose or sell to third parties the personal information you have provided us.

The Company may communicate your personal information to third parties where permitted under applicable privacy laws and in the following circumstances:

Your legal agent or representative

  • We may share your personal information with your legal agent or representative (including a substitute decision-maker or person with a valid power of attorney), or a person appointed by the appropriate government body or court.

Service providers

  • We may share your personal information with the following types of third-party service providers who help us provide, maintain, advertise, market, promote and improve the Services:
  • third party service providers, consultants and contractors involved in the provision of the Services;
  • technology providers or potential partners to store information, provide software, or help us provide the Services;
  • advertising partners;
  • fee collection service providers to help us enforce our legal rights; and
  • financial partners, like financial service providers, banks, other financial institutions, payment networks, payment card associations, and insurance companies that help us provide the Services.
  • We require all third parties to respect the security of your personal information that we share with such parties and to treat it in accordance with the law.

Acquiring organizations

  • We may share your personal information with an acquiring organization in the event of a proposed or actual purchase (including liquidation, realization, seizure, or repossession), concession, merger, business combination, or any other type of acquisition, liquidation, transfer, translational contract, or financing in whole or in part or of any property, share, assets, stock, or business of the Company. Any surviving entity as a result of such transaction will have the right to use your personal information only in the manner set out in this Privacy Policy or in accordance with applicable law.

Law enforcement

  • We may share your personal information with law enforcement or third parties to:
  • comply with any court order, law, or legal process, including responding to any government or regulatory request;
  • enforce or apply our legal rights under any agreements with you; and
  • protect the rights, property, or safety of our business, employees, contractors, customers, or others.

Other third parties

  • We may share your personal information, including personal health information, in emergency or critical situations affecting individuals or public health and safety.

International Transfers

By providing your data to us, you acknowledge and agree that your personal information may be transferred to other jurisdictions for processing and storage, including in servers located in the United States, where laws regarding the protection of personal information may be less stringent than the laws in your jurisdiction.

Further, your personal information may be accessible to law enforcement, national security authorities, and the courts of such jurisdictions. Where necessary to make such transfers, we will comply with our legal and regulatory obligations. If you have any questions about how we may store and process your personal information in other jurisdictions, please contact us.

Protection Of Your Personal Information

The security of your personal information is very important to us. We protect your information by limiting access to your personal information on a strict “need-to-know” basis and we implement reasonable physical, organizational, and technological safeguards as appropriate. If you would like to receive more information about the safeguards we employ, please contact us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information over the internet. You are also required to take all steps necessary to safeguard your personal information, including login credentials and other information. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained in the Services. If you believe that there has been a breach of security, please contact us immediately.

How Long Will We Retain Your Personal Information?

The Company keeps personal information for as long as necessary and for the reasons it was collected, or for as long as required to comply with any applicable legal obligation. The length of time that personal information is kept varies according to the nature of the information, and it may extend beyond the end of the relationship between an individual and the Company.

In some circumstances, we will anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Rights To Your Personal Information

Depending on where you are located and subject to applicable laws, subject to certain exemptions, as permitted by law, you may have certain rights in relation to the personal information we hold about you, such as a right to request access to, correction to or erasure of your personal information, object to our processing of your personal information, request restriction of your personal information in our control or withdraw or change your consent to how we process your personal information, by contacting us. Withdrawing your consent will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide certain Services to you.

As a security measure, we may request specific information from you in order to verify your identity prior to granting any requests. If we cannot respond to your request promptly or have to refuse the request, we will advise you of the reasons, subject to any legal restrictions. If you disagree with our determinations, you may notify us. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.

Links To Other Websites

Our website may contain links to other sites that the Company does not own or operate. We provide links to third-party sites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked sites. The linked sites have separate and independent privacy statements, notices, and terms of use, which we recommend you read carefully. We do not have any control over these sites and have no responsibility or liability for how the organizations that operate such linked sites may collect, use, disclose, or otherwise treat your personal information.

Changes To This Privacy Policy

We reserve the right to change or revise this Privacy Policy at any time to reflect changes in the law or our data collection and use practices. Changes to this Privacy Policy will apply to the information collected from the date we post our revised Privacy Policy, as well as to existing information we hold. The date this Privacy Policy was last revised is identified at the top of the page. Your continued use of our Services after we make any changes is deemed to be acceptance of those changes.